SHIPPING POLICY

Please create a Shipping Policy page with the following wording:

Orders may ship through USPS, UPS, FedEx, or other available carriers, depending on destination and product type.

Frozen and perishable products are shipped in insulated packaging with cold protection to help maintain freshness.

Shipping, insulated packaging, and cold-packaging costs are calculated separately based on destination, product type, and order size and are not included in listed product prices unless otherwise stated.

Customers will receive tracking information once the order has shipped.

SHIPPING DISCLAIMER

Please create a Shipping Disclaimer page or section with this wording:

VI Vibez is not responsible for shipping delays caused by shipping carriers, weather conditions, or circumstances beyond our control.

Once an order has been shipped and tracking information has been provided, responsibility for delivery rests with the shipping carrier.

Customers are responsible for ensuring that someone is available to receive perishable shipments upon delivery.

VI Vibez is not responsible for packages that are delayed, mishandled by the carrier, left unattended, or exposed to improper temperatures after delivery.

Shipping and insulated packaging charges are billed separately and are not included in the listed product price for frozen items, pastries, or other products unless clearly stated.

RETURN / REFUND POLICY

Due to the nature of perishable and food-related items, all sales are final.

If an order arrives damaged or incorrect, customers must contact us within 48 hours of delivery at cruzancuisine@vivibez.net with photos and order details. We will review the issue and work to resolve verified order issues as appropriate.

FOOD SAFETY / ALLERGEN NOTICE

All VI Vibez products are prepared following food safety standards and in a kitchen that may handle:

- Wheat

- Dairy

- Eggs

- Soy

- Peanuts

- Tree Nuts

- Fish

- Shellfish

While precautions are taken, products cannot be guaranteed allergen-free. Customers with food allergies or dietary concerns should contact us before ordering.

PRODUCT HANDLING NOTICE

Many VI Vibez products are sold frozen or as perishable food items. Customers are responsible for proper storage, refrigeration, freezing, heating, and preparation after delivery or pickup.

VI Vibez is not responsible for product quality issues resulting from improper storage, preparation, delayed retrieval, or mishandling after delivery or pickup.

TERMS & CONDITIONS

By accessing and using the VI Vibez website and purchasing our products, you agree to the following terms and conditions.

Product Information

We strive to provide accurate descriptions and pricing for all products. However, VI Vibez reserves the right to correct any errors, inaccuracies, or omissions at any time without prior notice.

Orders & Payments

All orders must be paid in full before processing. VI Vibez reserves the right to refuse or cancel any order at our discretion.

Pricing

All prices are listed in U.S. dollars and are subject to change without notice. Shipping, handling, and insulated packaging costs are not included in product pricing unless otherwise stated.

Perishable Products

Due to the nature of food products, all items are considered perishable and must be properly handled upon delivery.

Intellectual Property

All content on this website, including text, images, logos, and branding, is the property of VI Vibez and may not be used without permission.

Use of Website

You agree not to misuse this website or engage in any activity that could harm the business, website, or other users.

Changes to Terms

VI Vibez reserves the right to update or modify these terms at any time without prior notice.

LIABILITY DISCLAIMER

By purchasing and consuming products from VI Vibez, you acknowledge and agree to the following: All sales are final. No refunds or exchanges will be issued unless an order is incorrect or damaged upon arrival and reported within 48 hours.

Limitation of Liability

To the fullest extent permitted by law, VI Vibez shall not be held liable for any direct, indirect, incidental, or consequential damages resulting from the use or consumption of our products.

CONTACT PAGE

VI Vibez Authentic Virgin Islands Cuisine, INC.

Orlando, Florida

Email: cruzancuisine@vivibez.net

Website: vivibez.net